Influence of Iur Cost to Patient Satisfaction through Customer Value patients BPJS Hospital in South Sulawesi Province

Authors

  • Marwah Thaha1 , Amran Razak2 , Indar2 , Fridawat Rivai3

DOI:

https://doi.org/10.37506/mlu.v20i3.1506

Keywords:

BPJS, customer value, patient satisfaction

Abstract

Hospitals as a means of public health services are required to perform optimal service. This is because

patient satisfaction is very dependent on the quality of hospital services. This research aims to determine

the influence of Iur cost to the satisfaction of BPJS patients through customer value in the province of South

Sulawesi Research conducted at Dr Sumantri, Hospital, Andi Makkasau hospital and Lasinrang hospital.

The research method used is an analytical observational observation with a cross-sectional study approach.

The population in this study is BPJS patients with Iur cost. The sample amount of 300 people is obtained

by accidental sampling method. Data collection is obtained through interviews using questionnaires. Data is

processed and analyzed using SPSS and AMOS. The results showed that the IUR cost significantly affected

the customer value (p = 0.001), the customer value is significantly affected the patient satisfaction (p =

0.001) and the cost of the patient to significantly affect patients satisfaction (P = 0.001). Conclusion of this

research is Iur cost can directly affect patient satisfaction and influence indirectly to patient satisfaction

through customer value.

Author Biography

Marwah Thaha1 , Amran Razak2 , Indar2 , Fridawat Rivai3

1 Postgraduated Student Faculty of Public Health,2Lecturer of Health Administration and Policy Department,

3Lecturer of Hospital Management Department, Faculty of Public Health Hasanuddin University

Published

2020-07-24

How to Cite

Marwah Thaha1 , Amran Razak2 , Indar2 , Fridawat Rivai3. (2020). Influence of Iur Cost to Patient Satisfaction through Customer Value patients BPJS Hospital in South Sulawesi Province. Medico Legal Update, 20(3), 840-846. https://doi.org/10.37506/mlu.v20i3.1506