Perception of Nursing Care among Patients at SRM General Hospital, Kattankulathur, Kancheepuram District
Keywords:Assess, patients, perception, and nursing care.
Background: An significant point that reflects on the understanding of the standard of treatment rendered
by the patient is healthcare service. Measuring the experience of nursing care patients can be helpful in
improving the quality of nursing services by encouraging the setting of treatment standards and measuring
both patient outcomes and quality perceptions.
Objectives: The primary aim of this study was to define the understanding of quality nursing care by the
Method: To assess patients’ understanding of the quality of nursing care in medical wards and surgical
wards of a selected hospital, a cross-sectional descriptive research design was used. A total of 100 patients
participated in the study using a purpose-based sampling methodology based on inclusion criteria, such as
adult medical and surgical patients 18 years of age or older who spent at least 3 days or more in the hospital.
The satisfaction of patients with the quality of nursing care (PSNCQQ) questionnaire, a standardised
instrument, was used to assess the perception of the quality of nursing care by patients.
Result: The report showed 89 percent of high-quality care, 11 percent of decent quality nursing care and 0
percent of low-quality nursing care. The great benefit for members of the health care team is enhancing the
standard of nursing care according to the understanding of the patient. The primary source of the health care
scheme is providing high quality nursing care.
Conclusion: The results showed that nurses should inform patients about the application and protocol and
provide sufficient condition, diagnosis and treatment descriptions to ensure patient satisfaction and highquality nursing care.
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