Evaluation of Radiology Information Systems including PACS at Two Tertiary Hospitals in India from User’s Perspective
Keywords:Hospital Information Systems, Radiology Information Systems, PACS.
Today there has been growing global emphasis on the need for Hospital Management Information Systems
(HMIS). Plethora of studies have shown the benefits of implementing HMIS. The RIS is a subset of HIS
which is smaller in scale.
Method: A comprehensive descriptive qualitative study was undertaken from April 2012 to December
2012. The study setting involved two tertiary care public hospitals (main hospital and an associated hospital)
located at different and distant locations in the same city. All the consultants in the department of radiology
(11) were interviewed except one who was not available during the period of study and Convenience
sampling was used to select other Key Informants. A Structured questionnaire was used to evaluate various
aspects of RIS & PACS from the end user’s perspective.
Results: Overall performance of RIS at main hospital was rated as Satisfactory by 55 percent, neutral by 35
percent and very satisfactory by another 10 percent of the respondents.
Overall performance of RIS at associated hospital was rated as Dissatisfactory by 25 percent, neutral by 70
percent and satisfactory by rest i.e., 5 percent.
Discussion and Conclusion: The user feedback is very important for the success of Hospital Management
Information Systems, Radiology Information and PACS. The end user should be involved in the decision to
introduce technology at the hospital
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