The Complaints of Patients or their Relatives about Emergency Department services in the Al-Basrah Teaching Hospital

Abstract

Introduction: Hellman explained that complaints inevitable because doctors and patients, even if they
come from the same cultural background, view ill health in very different ways, and patient complaints
continue to be mentioned in people talk, media in addition to tribal councils, the aim of this study was
to evaluate the complaints of patients or their relatives towards the services in emergency department
in the Al-Basrah Teaching hospital.
Material and Methods: This was a retrospective study done by studying all written application
complaints reported to the emergency department of the Al-Basrah Teaching hospital in the south of
Iraq, over a two-year period from February 2018 to February 2020. All available data, including age,
gender and job of the complainants, who reported the complaint, time and reason for admission to the
emergency department, the cause of dissatisfaction, against whom was the claim, where and when the
complaints were received, what was the type of action or response undertaken and the opinion of the
staff were evaluated and analyzed
Conclusion: Most of the complaints were avoidable and most of the cases were simple.