The Strategy of Provision Time Length Improvement of Medical Record Documents in Bhayangkara Lumajang Hospital with PDCA Method – Indonesia

Abstract

Background: Each hospital must follow minimum service standards regarding waiting times
and the time for providing outpatient medical record documents. According to the results of
observations, the time for providing outpatient medical record documents on the morning shift has
a total average of 22 minute while the afternoon shift has a total average of 21 minute.
Methods: The purpose of this study is to improve and develop strategies to speed up the time of
providing medical record documents at Bhayangkara Lumajang Hospital with the PDCA (Plan,
Do, Check, Action) method.
Results: The results and discussion can be concluded, namely the plan (planning) in an effort to
improve the time of providing medical record documents which is quite long, namely by making
tracers. Do (implementation) of the results of the plan in an effort to improve the length of time
for providing medical record documents at Bhayangkara Lumajang Hospital, by implementing the
MCH system, applying tracers to medical record documents. The check can be concluded that the
time for providing medical record documents has not met the expected standard.
Conclusion: Action (improvement) as a result of the agreement in Brainstorming, Action concluded
that Bhayangkara Lumajang Hospital will maintain the standard time for providing medical record
documents and apply the use of tracers from researchers.