The Study of ‘Preparation Guidelines’ Towards Phetchabun Government Officers and Health Massage Establishments

Abstract

The purpose of research was to study practices, barriers, and solutions of Phetchabun health massage establishments
under COVID-19 situation. Non-participant observation, informal interview, in-depth interview, and participation
observation were carried out respectively. Purposive sampling was used with 15 health consumer protection
officers in charge; 11 district level, 2 provincial level, 2 regional level as well as each representative of 11 districts.
Results after implementation of “Preparation Guidelines for Health Spa, Health Massage, and Beauty Massage to
Promote Health Tourism During COVID-19 Pandemic” were categorized into two sections. Firstly, the practices,
barriers, and solutions of government officer performances included preparation for reopening, monitoring of the
provider practices, and performance report. Secondly, the provider operations consisted of doing “Self-Assessment
of Health Establishment”, logging-in webpage before reopening, and practices for clients included screening and
report of patients under investigation, establishment monitor, service, and establishment cleaning. In summary,
the preparation guidelines were purposed to reopen their business with numerous contents and messages written
by official language, it caused establishment providers and practitioners difficultly understood when applying.
LINE Application and making calls were easy and accessible methods for their communication to reach current
data and to ensure exact information. Various encouragements and having compliments were also considerable to
form trust and confidence among them, they also raised their proud.