Impact of Effective Communication and Empathy Skills Awareness Training for Non-Judicial Officers
DOI:
https://doi.org/10.37506/6z46dg46Keywords:
Non-judicial officer; Perceived Empathic Self-Efficacy; Social Self-Efficacy; Awareness Training.Abstract
Background: Working life constitutes a significant aspect of adulthood. Non-judicial
officers in courthouses frequently encounter vulnerable groups, leading to potential issues such
as crises, anger outbursts, and communication breakdowns. Given this context, enhancing
empathic self-efficacy skills among these officers is essential to help mitigate potential
challenges.
Objectives: For this purpose, our study examined the impact of awareness training to
improve the effective communication and empathy skills of non-judicial officer working in a
courthouse in the Eastern Mediterranean Region.
Material and Methods:The "Perceived Empathic Self-Efficacy and Social Self-Efficacy
Scale" was performed to the participants before and after the awareness training.
Results:Among the 302 non-judicial officers in the study, 55.6% were male and 44.4%
female. Service duration showed that 25.8% had 1-5 years of experience, while 24.5% had 16 or
more years. Analysis of daily communication with defendants revealed that 25.5% interacted for
less than one hour per day. A statistically significant difference was observed in empathic self-
efficacy mean scores pre- and post-training, following the educational program for non-judicial
officers (p=0.014).
Conclusion: As a result, it is thought that providing therapeutic jurisprudence awareness
trainings to non-judicial officers to improve their effective communication and empathy skills is
important in the face of increasing workload.
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